Appilix is an innovative company focused on converting websites into fully functional mobile applications, helping businesses expand their digital presence seamlessly. We are currently looking for a passionate and self motivated Paid Technical Support Engineer Intern to join our growing team. This is a paid internship that offers hands-on experience in technical supports and client interaction, working directly with our dynamic development and operations teams.

As a Technical  Support Engineer Intern, you will assist in troubleshooting technical issues, responding to client inquiries, and ensuring the smooth operation of our services. You’ll play a vital role in helping users resolve problems while gaining exposure to modern web technologies, development tools, and real-world support workflows. This is a great opportunity to develop your technical problem-solving skills and learn from experienced professionals in a fast-paced, collaborative environment.

Key Responsibilities:

• Respond to user queries and technical issues via email, chat, or support ticketing systems in a timely and professional manner

• Collaborate with developers to escalate and resolve complex technical problems

• Record frequent issues, their solutions, and best practices to help create and update a comprehensive knowledge base.

• Assist in testing new features, bug fixes, and updates before deployment

• Contribute to enhancing internal support processes by identifying recurring issues and proposing effective, long-term solutions.

• Foster clear and open communication with users to ensure their concerns are fully understood and addressed efficiently

Requirements:

• Professional, well-behaved, and respectful attitude in team and client interactions

• Strong problem-solving and analytical thinking skills

• Excellent verbal and written communication skills in english

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Willingness to learn new technologies and adapt quickly

• Basic understanding of web technologies such as HTML, CSS

Benefits:

• You will be Paid BDT 8000/- per month for the duration of the internship (3 Months)

• Mentorship and guidance from experienced developers

• Improve your technical, communication, and problem-solving skills

• A supportive and collaborative work environment

• Enjoy complimentary meals and snacks at the office

• Eligibility for transition to a full-time position after 3 months, based on performance and availability of roles.

If you are passionate about providing technical support and enjoy working with a dynamic team to solve real-world problems, we encourage you to apply by May 28, 2025.